1. Access the Admin Center
- Go to csusm.crm.dynamics.com.
- Verify you are in the Customer Service Admin Center app.
2. Navigate to Calendar
- Use the left-hand scroll menu to find "Calendar."
- Select "Operating Hours Manage."
- Screenshot callout: Highlight the Calendar and Operating Hours Manage options.
3. Edit or Create Operating Hours
- Click on an existing segment (e.g., EMS financial aid scholarships) or create a new one.
- Verify the name and description.
- Screenshot callout: Display the segment selection and details screen.
4. Set Working Hours
- Go to the "Working Hours" sub-tab.
- Add hours by picking a starting day and setting recurrence (single day, every day, every week, or custom).
- Select specific days and set different hours as needed.
- Screenshot callout: Show the working hours configuration panel.
5. Configure End Date
- Optionally, set an end date for the series or let it run indefinitely.
- Screenshot callout: Show the end date selection area.
6. Save and Adjust Series
- Save your settings.
- To edit, select "Edit all events in the series" and adjust the end time as needed.
- Screenshot callout: Show the save and edit series options.
7. Add New Series
- After one series ends, add a new one for future dates.
- Screenshot callout: Show the new series creation screen.
8. Add Holidays
- Select a holiday, enter a reason, and save.
- The day will show as outside office hours.
- Screenshot callout: Show the holiday addition dialog.
Tip: Ensure the correct time zone is set for all hours.